WaitYa guides
How to use WaitYa step by step, from signing up to the TV display. Plus queue management tips for any business.
Getting started· 3
- Signing up and creating your businessCreate a free WaitYa account, name your business, and choose where visitors are called to. Done in two steps.
- Verifying your email and opening your first queueThe first time you open the queue, WaitYa asks for a code sent to your email. After that, the queue is ready for numbers.
- Installing WaitYa on a phone or tabletAdd WaitYa to the home screen of your phone or tablet, so it opens like an app without typing the address.
Running the queue· 5
- Taking numbers and printing ticketsMake a queue number with one tap. Visitors get a QR to follow their turn on their phone, and you can print a ticket on a thermal printer.
- Calling visitorsCall the next number, choose where the visitor goes, and call again if they haven't come. The visitor's phone and the TV display change with it.
- Served, skipped, and cancelledFinish a number that was called, skip a visitor who didn't come, and undo a mistake within 10 seconds.
- Reordering and editing numbersDrag a number to change the queue order, or change its name, party size, and destination from the menu on its row.
- Viewing history and closing the queueSee today's served, skipped, and cancelled numbers, put back any mistakes, then close the queue at the end of the day.
TV display and visitors· 3
- Setting up a TV display and turning on soundShow called numbers on a TV, with a voice announcement. Just open an address in the TV's browser and enter a 6-character code.
- What visitors see on their phoneVisitors follow the queue on their phone by QR, with no app to install and no sign-up. Here is what they see, from the queue page to being called.
- Printing and downloading the QR posterPrint an A4 poster with your business's queue QR, or download the QR, and put it up at the entrance so visitors can follow the queue on their phone.
Settings· 4
- Business profileSet your business name, logo, address, the text on printed tickets, and where visitors are called to. The preview shows the result before you save.
- Changing the public link and TV linkChange your queue's link address without breaking old QR codes, and make a new TV link and code so old displays stop showing the queue.
- Account and securityChange your WaitYa account's name, email, password, and language, and sign out every device signed in to your account.
- Deleting and restoring your businessDelete your business from WaitYa with a 30-day grace period. During that time you can restore it from the dashboard.
Devices· 1
Queue management tips· 5
- How to Show Queue Numbers on a TV with Voice CallingTurn the TV you already have into a queue display that shows each number, or token, and calls it aloud. No ticket machine, speaker system, or extra PC.
- Queue Ticket Machine or Queue App? Which Suits a Small BusinessA ticket machine and a web-based queue app compared on cost, setup, and internet needs, to help a small business choose.
- How to Make Queue Numbers in Excel, and a Free AlternativeMake printable queue number cards from A001 to A100 in Excel or Google Sheets with one formula, and see when a free queue app saves the paper.
- Free Restaurant Waitlist Template or a Waitlist App?A simple restaurant waitlist template you can print or keep in a spreadsheet, what it does well, and when a free waitlist app works better.
- How to Manage a Queue When You're BusyFive practical steps to keep the queue in order at rush hour, for restaurants, clinics, repair shops, salons, and any other business, with or without an app.